Shipping Policy

Processing Time

Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed after 2:00 PM EST may be processed the following business day.

Shipping Rates & Delivery

Free Standard Shipping: On all orders over $35. Delivery in 3-5 business days.

Standard Shipping: $4.99 for orders under $35. Delivery in 3-5 business days.

Express Shipping: $9.99. Delivery in 1-2 business days.

Age Verification

All orders require age verification. You must be 21 years or older to purchase FROST products. We use third-party age verification at checkout. An adult signature may be required upon delivery.

State Restrictions

Due to varying state and local regulations, FROST nicotine pouches may not be available for shipment to all U.S. states and territories. If your state restricts the sale or shipment of nicotine products, your order may be canceled and refunded. Please check your local laws before ordering.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package at any time using the link provided.

Delivery Issues

If your package is lost, damaged, or significantly delayed, please contact us at sales@frostpouches.com within 7 days of the expected delivery date.